Terms and Conditions
RETURNS AND REFUNDS
These items and conditions constitute the return and refund policy of VIETSTARS LIMITED.
Thank you for your purchase. If you are not happy or sure about your purchase, we are here to make it right.
If you are not 100% satisfied with your purchase for any reason, just contact us and you are welcome to exchange the item if it is returned to the VietStars warehouse in the original packaging within 3 days after sale, please retain your receipt. Otherwise, we can offer a credit note (voucher) to the value of the goods returned. If your item is faulty, we will endeavour to replace your product (same products or products of equivalent value) as quickly as possible at no charge. Or we will process a full refund back to the original payment method by approvement. If your item is damaged whilst in transit, please take a photo of the damage and notify us immediately so we can start procedures with the Carrier, or the freight company involved and replace your product.
Please pay attention to important notice that:
– Items must be returned within 3 days of when the order was shipped with proof of
purchase.
– Items must be in original state with original packaging and not damaged in any way.
– Returns only accepted of products purchased from www.vietstars.co.nz by the buyer himself. We do not accept returns from third-party.
– If your request is approved, your refund will be processed, and money will automatically be applied to your bank account or original payment within 5-7 working days.
– Customers will be responsible for shipping costs for returns if your change your mind on your purchase (changed to other products).
– Shipping and handling charges are not refundable.
– Sale items are non-refundable and not exchangeable or eligible for a credit note.
CANCELLATION
Once you have placed your order you can cancel your order within 24hrs via our hotline 022 581 8709 or email support@vietstars.co.nz. Once payment is received, you cannot cancel your order.
CURRENCY
All prices on the VietStars website are in New Zealand dollars (NZD) inclusive of 15% goods and services tax (GST).
DELIVERY and pick up
Your order means a lot to us, which is why we provide fast, safe, and reliable delivery services for all our products. Deliveries are typically made Monday through Friday; you must pick a delivery method for your products at checkout so we can ensure a smooth delivery.
For each method, the Carrier will contact you to arrange a date and a four-hour window for delivery. Signatures are required for all deliveries and pick up unless otherwise Auckland. Assembly services and packaging removal are not included unless otherwise Auckland.
Pick up – here’s how it works:
– During checkout, choose pickup and select your store.
– We will show you an estimated of pickup date.
– Place your order and wait to receive a “Ready for pickup” email (this is a separate email from your order confirmation
– Bring your ID and order number to the warehouse and pick up your items.
– We will hold your items at the warehouse for 5 days of purchase; if you do not make it in by then, we will cancel the order and refund your method of payment.
– If you cannot pick up your order within 5 days and you do not want it to be cancelled, check your order details for extended pick up options.
Delivery – here’s how it works:
– Your item will be dispatched within 24 hours of receiving your order (for COD or Bank transfer) or receipt of full payment (for Visa or Debit card).
– Deliveries will be made by the Carrier to the address stipulated in your order.
– Standard shipping (only available within Auckland):
Minimum Charge: $5.00 and Maximum Charge: $10
Delivery for North Auckland: … (update needed later)
Delivery for South Auckland: … (update needed later)
Delivery for West and East Auckland: … (update needed later)
Delivery for CBD, Auckland: … (update needed later)
– Standard Courier delivery for the North Island will take 2-3 working days (sometime delay will take 5-7 working days); the delivery cost is calculated according to NZ Post. VietStars will contact you to confirm details of delivery.
– Standard Courier delivery for the South Island will take 3-5 working days (sometimes delay will take 7-10 working days), the delivery cost is calculated according to NZ Post. VietStars will contact you to confirm details of delivery.
– Once the items have been delivered by the Courier Company to your nominated address or in accordance with your delivery instructions, you are responsible for and risk in the items. If there is concerned about leaving the items unattended, we recommend that you select courier delivery with signature require.
– Shipping updates and alerts: Communication is key.
If we are unable to deliver your order as scheduled, we will keep you updated throughout the shipping process with email, phone and SMS notifications. Your order will be re-delivered as soon as possible.
Orders placed over the weekend and or during public holidays will be dispatched as soon as possible when we re-open for business.
Privacy Policy
Thank you for choosing to be part of our community at VietStars Limited. We are committed to protecting your personal information and your right to privacy.
When you visit our website www.vietstars.co.nz, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our sites and our services.
This privacy policy applies to all information collected through our website (such as www.vietstars.co.nz), and or any related services, sales, marketing or events.
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
What Information Do We Collect?
VietStars Limited operates the website www.vietstars.co.nz.
As part of our operation, with permission, we may gather certain types of information about the user of our site:
– We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or otherwise contacting us.
– The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and the products and features you use. The personal information we collect can include the following:
– Name and Contact Data. We collect your first and last name, delivery address, email address, phone number, and other similar contact data.
– All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
How Do We Use Your Information?
We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter or perform a contract with you, with your consent, and or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
– To send you marketing and promotional communications. We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.
– To send administrative information to you. We may use your personal information to send you product, service and new feature information and or information about changes to our terms, conditions, and policies.
– Marketing optimization. We may use your information to develop content and advertising and to measure its effectiveness.
– For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.
Who we share this information with?
We will not share the information that we collect with any third parties apart from in the following circumstances:
– Information may be hosted with a service provider. Our agreements with them protect the information that we collect from any use by them that we have not authorized.
– Your personally identifiable information may be shared with third parties when we believe in good faith that we are required to do so by law.
What we do with the personally identifiable information?
We have collected this information in order to provide the best possible service to you while you are visiting our website. To this end we may use the information that you provide for the following purposes:
– To send regular emails with product news, recipes and other items of interest. You can unsubscribe from this service any time by clicking the unsubscribe link at the bottom of the email.
– To verify your identity if you need help with a forgotten password or you are having login problems with one of our site services.
– To process any transactions that you might make on our site.
– To help provide any other services that you have requested.
– To assist you in purchase decisions by referring to our record of historical purchases.
– To offer the most relevant information suitable to you and your interests.
– For any marketing, promotional, publicity, direct marketing or market research that we might undertake.
– For any other purposes for which you have given permission.
What about cookies?
A cookie is a small file that resides on your computer and is recognised by our server when you visit our sites. A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (e.g. Mac or Windows), the browser that you use (e.g. Microsoft Explorer or Netscape) and what domain you are accessing our sites from. With this information we can do the following:
– Track traffic patterns to our site.
– Ensure that the most relevant content is being shown.
– Allow you to enter certain site member services without having to log in each time you visit.
If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our sites.
What about our advertisers and business partners
This Privacy Policy only relates to our sites. You should be aware that we are not responsible for the practices of our advertisers or business partners. Our site may contain links to other sites. You should check their privacy policies before providing personally identifiable information to them or any other third party.
How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How Do We Keep Your Information Safe?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.
Do we make updates to this policy?
In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
How Can You Contact Us About This Policy?
If you have questions or comments about this policy, you may email us at support@vietstars.co.nz.
GUARANTEED
VietStars Limited uses secure servers and secure socket layer (SSL) data transfer for strong encryption of all customer information.
Entering a secure area on our site switches on a padlock (situated in the browser bottom status bar). In your address bar you see ‘s’ added to ‘http’ indicating encryption of data. This means personal data entered at our site cannot be intercepted and read by a third party.
This site has been approved for secure online shopping.
The VietStars employs advanced technical measures relating to best e-retail practice protecting against loss, alteration or unauthorised third party access to customer information.
STATEMENT/INVOICE INFORMATION
The name that will appear on your statement will be VietStars Limited